LA ICE MACHINE makes a significant ice machine investment on behalf of each customer, so they don’t have to do so. It is important to select customers that demonstrate the ability to remain a customer for years to come. If we select too many customers that are not successful in the long run, we will have to increase our prices. Our intent at LA ICE MACHINE is to provide you with the best value at the most reasonable price in our industry. To do that, we’ll continue to invest in our customers wisely.
Ice machines work best in temperature-controlled environments with minimal airborne particulates and excellent water quality. No environment is perfect. However, our factory trained service technicians will work with you to determine the best location for your machine along with the any special maintenance requirements. If we believe the ice machine will not perform to our expectations in your environment, we will respectfully decline the business and wish you success in your endeavors.
Operating an ice machine is a partnership. We will prepare and maintain the equipment to manufacturer’s standards, which requires access to the ice machine during regular business hours. Some organizations do not open until evening hours, which makes it very difficult to achieve our expected service response times. In addition, because we are placing an ice machine worth thousands of dollars in the hands of our customers, we evaluate every to ensure they maintain their own equipment in a manner consistent with our philosophy.